SHIPPING POLICY

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RETURN POLICY

Amate Studios Return Policy

At Amate Studios, we strive to make the finest quality handmade jewelry findings and ready-to-wear jewelry. We take pride in the quality of our products and work to handle any issues with product quality in the fairest way possible.

  1. Only product that has a problem with quality can be returned, exchanged, and/or refunded. We do not take returns or refund money for any other reason.

  2. We do not refund original shipping charges.

  3. Product must be returned in NEW condition with all the original bags/packaging. Altered items will not be accepted for a refund. We will not offer refunds or exchanges for items that are not returned to us.

  4. We will only issue your refund when we receive the product.

  5. All claims for quality must be made within 45 days of purchase.

To start the return process, please send us the following information via email to handmade@amatestudios.com

  1. Contact name

  2. Company name (if applicable)

  3. Phone number and best time to reach you

  4. Invoice number

  5. Description of the problem and reason for return (attach a photo of problem)

  6. All product that is damaged in shipping must have a photo of the damaged package included with your email.

We will contact you when we have all of this information. Please DO NOT ship anything to us until you have heard from us on how to proceed. Thank you for following the Amate Studios return policy.

PAYMENT METHOD

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WHOLESALE INQUIRIES

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FAQ'S

FAQ´s

Frequently Asked Questions

 

How do you pronounce Amate?

It is pronounced Ahh-mah-tay. It is the Otomi Indian word for paper. The Otomi are an indigenous tribe located in Central Mexico.

 

Why did you pick Amate for your company name?

We started our business selling original Amate bark paper to the craft and hobby industry. We still sell the parent sheets of paper to interior designers for use in commercial and residential decorating applications. The paper company is called Amate International. When we started selling our jewelry line, we liked the Amate name and just added Studios to give us a more creative feel.

 

How are Amate Studios products made?

Our Designer's Collection is completely handmade. We start with the basics, sheet metal, and wire and create a beautiful piece of jewelry.  Watch the video below for the full details. (about 6 minutes)

I created an awesome piece of jewelry with Amate Studios products! Where can I share it?

Send us an email or text with a photo and description. You can also post it on our Facebook page.

 

How do I buy wholesale?

You must have a resale ID number and/or be a registered business. Contact us for details.

I don't have a business. Where can I buy Amate Studios product retail?

Contact us for a list of stores and online retailers.

Photos, clay, beads, resin, gears, charms, stones, glass, cabs, recycled material, paper, gems, crystal, plastic, anything!

 

Which glues or adhesives do I use?

We don't recommend any particular brand or type. We do suggest you test whichever type you want to use beforehand.

 

Is the sterling silver plate thick? Will it rub off?

We use a 5 mm thick sterling silver plate. The industry standard is 2 mm. This gives our products a beautiful finish and a long wear life. Please treat your plated pieces as you would solid sterling silver (see above about storing your pieces). If you use polishing compounds or wear your piece in water, salt water, or while handling harsh chemicals, the plating will start to rub off, revealing the solid brass base.

 

How do I store my pieces? Will they tarnish?

When you are finished working with or wearing your piece, wipe it down with a soft dry cloth. Store it in a plastic bag in a dark place (like a jewelry box). The silver plated pieces will tarnish as the plating is actually sterling silver. Treat it like you would fine silver when you are finished with it, wipe it down and store it. The tarnishing process should be minimized if you follow this. If you piece starts to tarnish, polish with a soft cloth (see above question).

What makes Amate Studio's jewelry blanks and products different from similar items on the market?

Quality is what we have built our reputation on. We offer a jewelry or designer grade product to our customers while most similar items on the market are for the general crafter. Also, unlike many other items available out there, our items are not cast, they are handmade.

 

What's the difference between the Designer's Collection and Base Elements lines?

Our Designer's Collection is completely handmade. The Base Elements lines start with a machine stamped piece and then hand finished. Both product lines are made with the same high-quality metals (solid copper, solid brass, sterling silver over solid brass and solid sterling silver) and attention to detail.

 

How do I clean my pieces?

We recommend you use a soft, dry cloth, free from liquids or powders. Using a polishing compound will accelerate the wear of the plating and you will begin to see the brass base under the sterling silver plate.

 

Amate Studios Jewelry Blanks

Shipping Address

Address: P.O. Box 4721
Mesa, AZ 85211

Phone: 602-381-3602

Email: Sales@DiffusingLockets.com

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